Chargeback Policy

Chargeback Policy

1. **Purpose:**
This policy outlines the procedures and consequences regarding chargebacks on previous orders and their impact on future purchases with Black Moxy Cosmetics.

2. **Scope:**
This policy applies to all customers who have engaged in chargeback activity on previous orders.

3. **Chargeback Notification:**
Customers will be notified promptly in the event of a chargeback on a previous order. The notification will include details of the chargeback and its implications for future purchases.

4. **Signature Requirement:**
Any customer with a history of chargebacks on their account will be required to provide a signature upon delivery for all subsequent orders under their account. This requirement aims to ensure accountability and prevent fraudulent activity.

5. **Multiple Chargeback Consequences:**
Customers who accumulate more than one chargeback on their account will face a ban from purchasing through our platform indefinitely. This measure is necessary to protect our business Black Moxy Cosmetics from potential financial losses and to maintain the integrity of our services.

6. **Appeal Process:**
Customers who believe a chargeback has been applied unfairly or inaccurately may appeal the decision by contacting our customer support team through email at Each appeal will be reviewed on a case-by-case basis, and decisions will be made at the discretion of the company.

7. **Policy Review:**
This policy will be reviewed periodically to ensure its effectiveness and relevance. Any necessary updates or revisions will be made accordingly.

8. **Implementation:**
This policy will be implemented immediately upon approval and communicated to all relevant stakeholders, including customers and staff members.

By acknowledging this policy, you as the customer agree to comply with its terms and acknowledge the consequences outlined herein. Failure to adhere to this policy may result in further action, including legal proceedings if deemed necessary.